Code of Ethics
ASE Certified Over 35 Years!
Robert Grove’s first ASE certification was in the early 1980s, and by 1986 he had achieved the status of an ASE Master Automobile Technician. Throughout his career, Robert has upheld the highest standards of professionalism and integrity, following a strict Code of Ethics to ensure quality workmanship and customer trust.
Robert currently holds over twenty ASE certifications, earning him the prestigious designation of “World Class Technician” and a place in the Hall of Fame in Dearborn, MI. His commitment to excellence and adherence to the Code of Ethics have solidified his reputation as a highly skilled and ethical professional in the industry.
With decades of experience, Robert continues to lead by example, demonstrating his dedication to excellence and the Code of Ethics that guides all reputable technicians in delivering honest, reliable, and top-tier service.
Click for more: Information about Robert’s background and credentials.
As a business that supports ASE and employs ASE-certified technicians, we promise to:
- Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep customers informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or services.
- Exercise reasonable care for the customer’s property while it is being serviced.
- Fix the customer’s vehicle right the first time.
- Maintain a system for fair settlement of customer complaints.
- Cooperate with established consumer complaint mediation activities.
- Uphold the high standards of our profession and seek to correct any or all abuses within the industry.
All ASE-Certified Technicians promise to uphold ASE’s Code of Ethics for technicians, which makes the following pledges:
- I will strive to produce nothing but first-class workmanship.
- I will take advantage of every opportunity to increase my knowledge and skills concerning the work I am doing. I will dedicate myself to lifelong learning.
- I will use only those materials that are proven to be safe and recommended by the manufacturer.
- I will recommend to a customer only work on the vehicle that I believe to be necessary.
- I will treat every customer’s vehicle as I would my own.
- I will attempt to correct any honest mistake made by another technician, without damaging the reputation of that person or their business.
- I will conduct myself so as to maintain and increase the public respect for all ASE-Certified Technicians.
- I will practice Service Integrity, which means that to the best of my ability, I will always work for the best interest of the customer, my employer and myself.
ASE Code of Ethics: Commitment to Excellence
As a business that fully supports ASE’s Code of Ethics and employs ASE-certified technicians, we promise to uphold the highest standards in the industry. Our commitment to integrity, quality, and customer satisfaction drives everything we do.
We pledge to:
- Recommend only necessary corrective and maintenance services, clearly distinguishing between required repairs and preventive maintenance.
- Provide transparent pricing with fair estimates before performing any work.
- Obtain proper authorization from customers before proceeding with any repairs.
- Keep customers informed about appointments and completion deadlines.
- Offer a detailed invoice for all parts and services, ensuring clarity regarding any used or remanufactured parts.
- Uphold warranty policies and make them readily available to customers.
- Exercise extreme care with customer vehicles while in our service.
- Ensure every repair is completed correctly the first time.
- Maintain a system for handling customer concerns fairly and professionally.
- Cooperate with consumer protection and mediation agencies.
- Follow the Code of Ethics to promote honesty, trust, and professionalism within the repair industry.
All ASE-certified technicians are required to follow ASE’s Code of Ethics, which includes personal commitments to service integrity, continuous learning, and responsible workmanship. By maintaining these values, we strive to enhance public trust and ensure top-quality repair services for all our customers.