Code of Ethics
ASE Certified Over 35 Years!
Robert Grove’s first ASE certification was in the early 1980’s and by 1986 he was an ASE Master Automobile Technician.
Robert currently has over twenty ASE certifications earning him the designation of “World Class Technician” and a place in the Automotive Hall of Fame, Dearborn, MI
Click for more: Information about Robert’s background and credentials.
As a business that supports ASE and employs ASE-certified technicians, we promise to:
- Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep customers informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or services.
- Exercise reasonable care for the customer’s property while it is being serviced.
- Fix the customer’s vehicle right the first time.
- Maintain a system for fair settlement of customer complaints.
- Cooperate with established consumer complaint mediation activities.
- Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.
All ASE-Certified Technicians promise to uphold ASE’s Code of Ethics for technicians, which makes the following pledges:
- I will strive to produce nothing but first-class workmanship.
- I will take advantage of every opportunity to increase my knowledge and skills concerning the work I am doing. I will dedicate myself to lifelong learning.
- I will use only those materials that are proven to be safe and recommended by the manufacturer.
- I will recommend to a customer only work on the vehicle that I believe to be necessary.
- I will treat every customer’s vehicle as I would my own.
- I will attempt to correct any honest mistake made by another technician, without damaging the reputation of that person or their business.
- I will conduct myself so as to maintain and increase the public respect for all ASE-Certified Technicians.
- I will practice Service Integrity, which means that to the best of my ability, I will always work for the best interest of the customer, my employer and myself.